Mastering Microsoft Dynamics 365 Customer Engagement

Mastering Microsoft Dynamics 365 Customer Engagement
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Mastering Microsoft Dynamics 365 Customer Engagement: An advanced guide to developing and customizing CRM solutions to improve your business applications, 2nd Edition

by Deepesh Somani

  • Length: 572 pages
  • Edition: 1
  • Language: English
  • Publisher: Packt Publishing
  • Publication Date: 2021-02-28

A comprehensive guide packed with the latest features of Dynamics 365 for customer relationship management

Key Features

  • Create efficient client-side apps and customized plugins that work seamlessly
  • Learn best practices from field experience to use Dynamics 365 efficiently
  • Unleash the power of Dynamics 365 to maximize your organization’s profits

Book Description

Microsoft Dynamics 365 is an all-in-one business management solution that’s easy to use and adapt. It helps you connect your finances, sales, service, and operations to streamline business processes, improve customer interactions, and enable growth. This book gives you all the information you need to become an expert in MS Dynamics 365.

This book starts with a brief overview of the functional features of Dynamics 365. You will learn how to create Word and Excel templates using CRM data to enable customized data analysis for your organization. This book helps you understand how to use Dynamics 365 as an XRM Framework, gain a deep understanding of client-side scripting in Dynamics 365, and create client-side applications using JavaScript and the Web API.

In addition to this, you will discover how to customize Dynamics 365, and quickly move on to grasp the app structure, which helps you customize Dynamics 365 better. You will also learn how Dynamics 365 can be seamlessly embedded into various productivity tools to customize them for machine learning and contextual guidance.

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